Use cases / Education institution

Client case

Deepler Research · Continuous listening

Psychosocial risk assessment: workload per team in view

An education institution knew that workload was an issue, but not where it pinched most and why. For its legally required risk assessment (RI&E), it needed evidence on psychosocial workload. With Deepler Research, the institution carried out a psychosocial risk assessment, with results per team.

Sector

Education

Target group

Teachers and support staff

Solution

Deepler Research

Application

Workload and risk assessment

In brief

The question

Where does workload pinch most, and why?

The insight

The sources of workload differ greatly per team.

The result

Agreements per team, substantiated in the risk assessment.

The question: workload is known, but where is it?

Workload kept coming up in conversations with the works council and in exit interviews. But the signals were general. To take targeted measures, and to meet the requirements for the risk assessment, the institution wanted to know which factors weighed most heavily per team.

The approach: a psychosocial risk assessment per team

The questionnaire focused on the known sources of psychosocial workload: work pressure, autonomy, undesirable behaviour and work-life balance. The works council was involved in the set-up from the start. Results were shown per team, with a minimum number of respondents to guarantee anonymity.

Psychosocial questionnaire

Work pressure, autonomy and undesirable behaviour

Works council from the start

Set-up decided together

Anonymous per team

Only visible with enough responses

The insight: every team has a different source

In one team workload came mainly from administrative tasks, in another from rosters and cover for sickness. An organisation-wide measure would therefore do little for some of the teams. The results showed which source weighed most heavily per team.

The result: targeted agreements, substantiated in the risk assessment

Every team discussed its own results and made agreements about the main source of workload. The results provide the evidence on psychosocial workload in the risk assessment, and the action plan is concrete per team.
  • Workload per team visible, with the main source
  • Evidence for the risk assessment
  • Agreements that fit each team

A psychosocial risk assessment that leads to action: three lessons

What this institution learned about measuring psychosocial workload:

Involve the works council early

Deciding the set-up together prevents discussion afterwards.

Measure the source, not just the pressure

Ask where workload comes from, not just how high it is.

Look per team

One measure for everyone rarely fits.
Read more about Deepler Research, or see how a healthcare organisation discusses its employee satisfaction survey per team.
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Frequently asked questions

Frequently asked questions about the psychosocial risk assessment

A survey of psychosocial workload: factors in the work that can cause stress, such as work pressure, undesirable behaviour and limited autonomy.

In the Netherlands, employers must include psychosocial workload in their risk assessment (RI&E). A psychosocial survey is one way to substantiate it.

The works council has a right of consent on the risk assessment and the action plan. Involving it early makes the process run more smoothly.

At least whenever the risk assessment is updated. Many organisations also follow workload with short interim surveys.

Yes. Results per team are only shown once enough employees have responded.

Read more

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